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Our AI assistant lives inside Facily — ask in plain English and it pulls the answer from your facility’s data, policies, and our help center.

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The Facily assistant answering a question from live facility data.

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The most common things operators ask about

Move-ins

Walk-ins, online reservations, and digital lease signing.

Billing and payments

Auto-pay, retries, refunds, and partial payments.

Reports

Occupancy, revenue, delinquency, and custom exports.

Integrations

StorEDGE sync, OpenEdge, and Zapier workflows.

Tenant comms

Welcome flows, reminders, rate letters, and lien notices.

Account and users

Roles, SSO, audit logs, and multi-facility access.

Reach a person

Three channels, all staffed

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support@facily.appEmail
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Email support@facily.app